Harnessing AI and RPA to achieve Intelligent Automation in Banking

Current Speakers

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Jeroen van Genuchten

Head of global ING Robotics programme

Jeroen van Genuchten is Global Product Owner Robotics within the for Global Center of Excellence for Robotic Process Automation at ING. Jeroen studied Artificial Intelligence at the University of Amsterdam. After working at the Department of Defence for the secret intelligence service, he joined ING 22 years ago. Starting at IT, he then worked as Wholesale banking product manager, Domestic Bank project manager and Customer Journey Expert. He started working on RPA back in 2010, using software robots for the migration of more than a million customers and their products for the merger of Postbank and ING Bank. Now he is responsible for the Global robotics programme for Market leaders, Wholesale, Challenge&Growth and Supporting functions

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Guy Mettrick

Industry Leader- Financial Services

Guy Mettrick is Appian's Industry Leader for Financial Services in EMEA. Responsible for driving Appian's go to market strategy for Financial Services across the region. The role includes working with customers, partners and industry associations to ensure Appian deliver solutions that help drive growth, manage risk and increase the efficiency and effectiveness of their business processes. Prior to Appian, he was Head of European Fund Business at Sumitomo Mitsui Trust Bank. He has also held management positions at BNP Paribas and RBC. Guy Mettrick has a Bachelor of Arts degree in Business Studies (Finance & Marketing) from the University of Portsmouth.

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Nick Lincoln

Digital Partner

Nick is a Digital Partner, for Genpact, a global professional services firm focused on delivering and sustaining digital transformation for its clients. Genpact create compelling transformation experiences by engaging with clients end-to-end. This is achieved by combining award winning journey driven consulting, deep industry domain experience, advanced technologies, powerful analytics and delivering them quickly and at scale through the Genpact AI-based intelligent automation platform, Genpact Cora. Nick works with Genpact’sstrategic Financial Services European clients supporting them in their digital transformation programmes. Nick has over 20 years’ experience in a range of roles from digital strategy, human centric journey design, agile, process redesign and digital technology delivery. Prior to Genpact, Nick has worked for leading consultancy and software organisations including as KPMG, IBM, TIBCO and EY where he advised and delivered projects to a number of financial services organisations working internationally across Europe, US, South Africa and Asia Pacific.

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Henry Vaage Iversen

Co-Founder and Chief Commercial Officer

Henry Vaage Iversen is a Co-Founder and the Chief Commercial Officer of boost.ai. Boost.ai is a Norwegian company that specializes in AI-powered customer interactions. He leads the global sales teams and has expanded the company from the Nordics to Europe and the US. He works closely with major accounts to build and develop a conversational AI roadmap with an extreme focus on business value.

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Stuart Wray

Head of Implementation – Future Finance

Stuart Wray is leading the Future Finance technology 5-year strategy, standing up agile implementation teams to improve the overall function globally delivering new technology such as Robotics, Natural Language Generation, Machine Learning.

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Sathya Srinivasan

Principal Solutions Architect

As a Principal Solutions Architect, Sathya Srinivasan is one of the most senior technical individual contributors within the Appian Solutions team. Based in London, he is responsible for technical innovation along with partnering with the Sales and Solutions team to build relationships and develop deep architectural and technical solutions for customers and prospects. He has worked on projects across the globe, including Europe, Middle East and Australia. Sathya has over 20 years of experience working with various IT technologies and organisations. Before Appian, his career in technology was developed within companies such as Oracle Endeca specializing in implementing complex high performing information access solution.

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Andrew Shapcott

RPA Product Owner
Lloyds Banking Group

Andy is a Director in Group Transformation at LBG where his responsibilities include: Creation and deployment of RPA in LBG Product Owner for RPA/RDA and Intelligent Automation Driving the People initiatives within Transformation Before his current role Andy worked in a number of areas across the group including the Retail Network, Telephone Banking, Customer Services and Group Operations. Prior to his career at Lloyds Andy worked for 10 years in various Stores and Marketing roles at Tesco

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Javier Matamoros Morcillo

Project Manager
Caixa Bank

Javier Matamoros received the M.Sc. and the Ph.D. degrees in Telecommunications Engineering from the Polytechnic University of Catalonia in 2005 and 2010 respectively. From February 2005 until August 2005 he was with the WMC (Wireless Mobile and Communication) group of TUDelft (Delft University of Technology). In January 2006, he was granted by the CTTC and in January 2008 by the Spanish Ministry of Science and Innovation to obtain his Ph.D degree. From August 2010 to September 2017, he was a research associate at the CTTC applying Machine Learning, Deep Learning and Optimization theory to fields like Smart Grid, Signal processing and communications and leading/participating in National and EU funded projects. In September 2017, he was recruited by Caixabank, where he holds a project manager position at the Cognitive Department. Currently, he is working on the development of virtual assistants both for customers and employees and applying Artificial Intelligent solutions to increase efficiency within the company.

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Gerald Pullen

Head of RPA Centre of Excellence at Lloyds Banking Group

Gerald leads the Centre of Excellence for RPA within the Group’s Transformation Division, leading an enterprise deployment that supports transforming the Group for success in a digital world. Gerald has been with Lloyds since 2000 and has held a variety of roles in that time, specialising primarily in operations, customer service and end-to-end customer experience improvement. Gerald is a qualified in a number of improvement disciplines, including Lean and Six Sigma, and holds a post graduate qualification in Customer Service Leadership  from Warwick Business School.

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Sarah Gadd

Head of Semantic Technology, Analytics & Machine Intelligence
Credit Suisse

Sarah Gadd is the Head of Semantic Technology, Analytics & Machine Intelligence Team (SAMI) at Credit Suisse. Credit Suisse is a leading wealth manager, with strong investment banking capabilities, has operations in about 50 countries and approximately 47k employees. SAMI drives governance, innovation, expertise and tooling in the Big Data, Artificial Intelligence/Machine Learning and Semantic Technology space across Credit Suisse globally. Sarah has been with Credit Suisse for over 15 years, working in a number of roles across 3 divisions, both in the front office and IT, with a track record of delivering ground-breaking, sustainable results that have been institutionalized within Global Markets, Client Finance, and IT.

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Filip Vandenbroecke

Program manager – Robotics Process Automation
ING Belgium

Filip is responsible for implementing the various aspects of Robotics Process Automation : operating model, training and coaching of Automation Experts & Operators, knowledge management and animation of the RPA community at ING Belgium.

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Sergey Lukashkin

Digital Transformation Project Management Director
VTB bank

More than 12 years in the banking, Sergey has extensive practical experience in managing programs and projects of digital transformation, business process reengineering, service standards, methodology and retail sales management in TOP Russian banks. Now he is actively engaged in projects of digital transformation based on DTL, AI, VR / AR technologies, biometric identification in VTB innovation team.

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Bart van de Sande

Head Operations Transaction Banking
ABN Amro Bank

Bart leads a team of 300 payment, fraud & trade professionals and digital experts. He has 10+ years of experience in management (up to 600 FTEs in Operations, Sales, Project professionals), lean and change management. International guest speaker Innovation & Operations.

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Gilbert Hannouche

Head of Process Automation RPA & AI
Crédit Agricole CIB

Gilbert is head of Process Automation for CACIB (RPA "Robotic Process Automation" & AI “Artificial Intelligence”): process eligibility analysis, Proof of Concepts, change management and implementation. He is responsible for improving and automating CACIB processes with RPA and AI

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Piotr Stolarczyk

Head of RPA Implementation & Maintenance

Piotr is heading department of RPA Developers and Process Controllers within Nordea's Robotics Centre of Excellence. Earlier, he managed team of project managers in delivery of a broad project portfolio across Nordea in Poland: process transition, infrastructure, toolset / system implementation, improvement

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Amilcar-Lucio Lopes

Project Manager – RPA Subject Matter Expert
BNP Paribas

Amilcar is a Project Manager - RPA Subject Matter Expert at BNP Paribas and is responsible for identifying new business solutions to address immediate business needs in financial systems automation, incorporating requirements management, functional design, prototyping, process design (including scenario design, flow mapping), testing, training, defining support procedures and supporting implementations.

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Lee Howells(Moderator)

Head of Artificial Intelligence
PA Consulting Group

Lee Howells focusses on helping businesses, governments and nations understand and identify how they can use Artificial Intelligence and automation technologies to create value and achieve better outcomes for customers and citizens. He is a recognised thought leader in AI, and an invited speaker at the World Government Summit 2018. He also has a background in disruptive technologies and leading complex projects and programmes, as well as deep technical expertise in AI and automation technologies, including machine learning. His broader experience includes establishing and leading an innovation lab to create novel solutions through idea exploration, incubation and rapid prototyping.